使用 Jev 的类型化决策

{
  "model": "jev-latest",
  "answers": {
    "is_urgent": {
      "type": "noul",
      "noul": 0.95
    },
    "department": {
      "type": "choice",
      "choice": "billing",
      "probabilities": {
        "billing": 0.95,
        "technical": 0.05,
        "sales": 0
      },
      "confidence": 0.93
    },
    "frustration": {
      "type": "score",
      "score": 1.27,
      "legend": {
        "0": "冷静",
        "1": "沮丧",
        "2": "非常愤怒"
      },
      "probabilities": {
        "0": 0,
        "1": 0.73,
        "2": 0.27
      },
      "confidence": 0.6
    }
  },
  "usage": {
    "input_tokens": 429,
    "output_tokens": 73
  }
}

{
  "refund_requested": {
    "type": "noul",
    "instructions": "客户是否明确要求退款？",
    "criteria": {
      "true": "客户要求退还款项",
      "false": "客户并未要求退还款项"
    }
  }
}

{
  "request_type": {
    "type": "choice",
    "instructions": "客户的主要诉求是什么？",
    "criteria": {
      "refund": "退还已支付的款项",
      "troubleshooting": "帮助解决产品问题",
      "information": "回答问题但不采取行动",
      "other": null
    }
  }
}

{
  "severity": {
    "type": "score",
    "instructions": "所报告问题的严重程度如何？",
    "criteria": [
      "外观问题，或无实质性影响",
      "工作流程受到影响，但存在变通方案",
      "关键工作流程被阻塞，且没有变通方案"
    ]
  }
}

const department = result.answers.department;

if (department.confidence >= 0.9) {
  await routeTicket(department.choice);
} else if (department.confidence >= 0.6) {
  await askForConfirmation(department.choice);
} else {
  await sendToHumanReview();
}

{
  "ticket": {
    "subject": "重复扣款",
    "message": "我被扣了两次款。请退还重复的那一笔。"
  },
  "account": {
    "plan": "pro"
  },
  "refund_policy": "重复扣款符合退款条件。"
}